Policies / Procedures

Policies and Procedures

Deposit for new clients:

A deposit of $35 is required to book your massage appointment if you are a new client. This deposit will go towards the cost of your service.
This deposit becomes forfeit if you miss your appointment.
If you have a gift certificate or package, your $35 deposit can be used towards a future appointment, towards your gratuity, or can be refunded after your session.
If you book over the phone you can choose to either pay the deposit via emailed invoice or pay the full amount of your service through a link in your confirmation email. If payment is not received promptly your massage appointment will be canceled.

Cancelation:

If you cancel or reschedule your appointment there is no cancellation fee. We understand life happens and plans may need to change.
Please let us know by text or phone within 24 hrs of your appointment or as soon as possible.
If you are feeling sick or have been exposed to COVID-19, cancel your session immediately or as soon as possible.
When you make an appointment we make a commitment to be there for you. We take all appointments seriously and do not cancel lightly. In the event that emergency or illness necessitates your appointment be cancelled, we will inform you by phone as early as possible.

Tardiness

Please arrive a few minutes early for your appointment. We recommend arriving 5 to 10 minutes early for your first appointment. This will allow you to find our office, fill out paperwork, wash your hands, use the restroom, have a thorough intake with your massage therapist and still start your appointment on time without feeling rushed.
If circumstances demand, we may be able to accommodate up to 10 minutes of tardiness and allow you to receive your full massage time.
If your massage starts more than 15 minutes past your scheduled appointment time, your session will be cut short. You will be charged the full cost of your service.

MISsed appointments:

Please let us know at least 24 hours in advance for any appointment cancelations.
If we have not heard from you by 10 minutes past your appointment start time, you have missed your appointment and will not receive your massage as scheduled. You can reschedule at your convenience.
If you have missed an appointment without contacting us, we will require non-refundable prepayment for your next session.

COVID-19:

We operate under an abundance of caution. Learn more about our COVID-19 protocol here.
Face masks are required for clients and therapists.
If you have a massage scheduled and are exposed to COVID-19, are experiencing symptoms, or have had a positive COVID-19 test, please cancel by phone or text 336-355-7067 as soon as possible.
If you had COVID-19 and / or had a positive COVID-19 test, wait five days from the onset of your symptoms before receiving a massage.

INCLEMENT WEATHER:

We reserve the right to cancel or reschedule a massage service in the event that inclement weather would jeopardize the safety of our therapists. In such a circumstance we would notify you by phone as early as possible.

Massage oil and essential oil:

Our therapists work with a variety of massage oils, gels, or creams. If you have any sensitivities to smell or allergies, please let us know when you make your appointment and on site.
We use pure, therapy grade essential oils. We have a selection of essential oils available on request for use during your appointment at no additional cost. Our most popular options are lavender, eucalyptus, and orange.
We will only use our in-house products for your services.

Allergies or sensitivities:

Please let us know if you have any allergies or sensitivities to smell both when booking your appointment and at the time of your service.

Addressing the body:

At your first appointment you will fill out an intake form with information about your current conditions. Please notify your therapist at subsequent appointments of any relevant changes to your health.
Before each session starts your massage therapist will discuss which areas of the body you would or would not like addressed.
Tell your therapist if anything during your massage is causing discomfort or pain.

UNDRESSING AND DRAPING:

Your massage therapist will leave the room so that you may undress to your level of comfort. After undressing, you will lay on the massage table underneath a sheet and blanket, fully covered.
Draping with a sheet is required. Your pelvic area and chest will stay covered the entire time.
Your therapist will only undrape/ uncover the area of your body they are currently addressing.
If you feel too warm or too cold during your session, let us know: we can make adjustments for your comfort.

PAYMENT:

We accept all major credit cards, cash, Cash App, and Greensboro Massage and Bodywork Gift Cards (available for purchase online).
For new clients a $35 deposit is required upon booking.
For returning clients, payment is rendered at the end of your session.
You may prepay for your appointment via a link in your appointment confirmation email.
Please let us know you have a Gift Card or Package when booking your service, and present it to your therapist on arriving for your appointment.